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About Us & Important Info

Hairtyes

ABOUT CAROLINE

Caroline grew up in Chesterfield, MO, a suburb of St. Louis. She earned an undergraduate degree at Arizona State University and then decided to move to Los Angeles to pursue her interests. In 2006, having grown tired of using the same old “scrunches” and rubber bands in her hair every day, she discovered a new type of cloth hairtie and immediately began to tweak it to fit her own needs. Soon all her friends and family were clamoring to have them in every color and Hairtyes by Caroline was born. Hairtyes by Caroline is one of the original cloth hairtye companies. Having been in business now for ten years, we have perfected our hairtye and headband process. At the same time, Caroline completed her Master's degree in Counseling from Loyola Marymount University and has spent the past three years fulfilling the 3000 hours required by the state of CA to become a Professional Licensed Clinical Therapist. However, she still finds time to meet the high demands of her business. She is always discovering new designs, charms, and color combinations so check back with us often to see what’s new. 

CONTACT US

ORDERING AND PROCESSING
Orders are processed immediately and are shipped in the order in which they are received. We will do our best to ship your order quickly. However, in some cases there may be a delay depending on demand.  If your order is urgent, please inform us on in the comments on your order form or contact us at www.hairtyes@gmail.com  and we will do our best to rush the order. You will be notified if an item is out of stock so that you may choose to wait or pick another option.

SHIPPING AND TAXES

All orders totaling less than $40.00 will be charged a flat $2.50 shipping and handling fee. Any orders over $40.00 includes FREE shipping. Exception: All containers require additional shipping costs which are already built in to the listed price. The current tax rate will be applied to all order for Missouri residents only.

RETURNS AND EXCHANGES
Hairtyes by Caroline will gladly replace any damaged or defective merchandise within 14 days of purchase. However, returns and exchanges are not accepted.

COLOR VARIATIONS
Since almost all of our products are individually hand dyed, each item will be totally unique in color and shading. We try our best to give a somewhat uniform appearance but we also value the individuality of each piece. Since these differences are inevitable, we will not consider shade and color variations to be damaged or defective merchandise and therefore they are not returnable.

COLOR WARNING
We go to great lengths to make our products colorfast. However, in certain circumstances and when the dye is exposed to unusual conditions, some colors may bleed. We cannot guarantee they will not leave a color residue if left in contact with a moist surface or fabric. Hairtyes by Caroline is not responsible for any color damage that may occur.

PRIVACY
All contact and ordering information including name, address, phone number, email address, and any financial information is used solely for the purpose of processing the Hairtyes by Caroline order. 

PRODUCT CARE
From time to time you may want to revitalize your products. To do so just wet thoroughly, place in a snag-free washable bag, and toss in the dryer.